Comprehensive Investigative Solutions ("CIS," "we," "us," or "our") is a licensed private investigation agency based in Fort Lauderdale, Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit mycisinvestigation.com (the "Website"), contact us, or engage our services.
By using this Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website or submit information to us.
1. Information We Collect
Information You Provide to Us
When you complete our contact form, call, email, or otherwise communicate with us, we may collect:
- Your first and last name
- Email address and phone number
- The type of service you are inquiring about
- How you heard about us
- Case details and any other information you choose to share
Please be mindful of what you submit online. For highly sensitive matters, we recommend sharing only general details through the website form and reserving specifics for a private consultation by phone or in person.
Information Collected Automatically
When you visit the Website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, and general location (city/region level). This information is collected through cookies and similar technologies described below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations
- Evaluate, provide, and manage investigative services you request
- Communicate with you about your inquiry or case by phone, email, or text message
- Maintain business records as required under Florida law
- Operate, maintain, secure, and improve the Website
- Understand how visitors find and use our Website
- Comply with legal obligations and protect our rights
We do not sell, rent, or trade your personal information.
3. Confidentiality of Client and Case Information
Confidentiality is central to everything we do. Information related to consultations and client engagements is treated as strictly confidential and is accessed only by CIS personnel who need it to perform their duties. As a licensed agency operating under Chapter 493 of the Florida Statutes, CIS handles investigative information in accordance with applicable state licensing requirements and professional standards.
We will not disclose client or case information to outside parties except with your authorization, or where disclosure is required by law, subpoena, court order, or other legal process.
4. How We Share Information
We share information only in limited circumstances:
- Service providers: We use trusted third-party vendors to host our Website, process form submissions, manage client communications, and analyze website traffic. These providers may include website hosting and form handling (Netlify), workflow automation (Zapier), secure record storage (Google Workspace), and customer relationship management software. These providers are permitted to use your information only to perform services on our behalf.
- Legal requirements: When required by law, regulation, subpoena, court order, or to respond to lawful requests from government authorities.
- Protection of rights: When necessary to protect the rights, property, or safety of CIS, our clients, or others.
- Business transfers: In connection with a merger, acquisition, or sale of business assets, subject to continued confidentiality obligations.
5. Text Messaging (SMS)
If you provide your mobile number, we may contact you by text message regarding your inquiry, consultation, or case. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
6. Cookies and Analytics
The Website may use cookies and similar technologies to understand site performance and visitor behavior. We may use tools such as Google Analytics, Google Search Console, and Microsoft Clarity, which may collect information about how you interact with the Website, including clicks, scrolling, and page navigation. These tools help us improve the Website and do not provide us with your name or contact details.
You can control or disable cookies through your browser settings. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Learn more about how Microsoft uses data in the Microsoft Privacy Statement.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS/SSL) connections across the Website and restricted access to client records. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including maintaining records required under Florida law, resolving disputes, and enforcing our agreements. When information is no longer needed, it is securely deleted or destroyed.
9. Your Choices and Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and regulatory retention requirements
- Opt out of text messages or email communications
We will respond to verified requests within a reasonable timeframe. Certain records may need to be retained to comply with Florida licensing and legal obligations.
10. Third-Party Links
Our Website may contain links to third-party websites, such as Google, Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
11. Children's Privacy
This Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Comprehensive Investigative Solutions
120 E Oakland Park Blvd, Ste 203, Fort Lauderdale, FL